SHIPPING

What Shipping Methods Are Available?

We ship in Greece and Cyprus our products in collaboration with ACS Courier.

Do You Ship Internationally?

We are soon planning to ship internationally

How Long Will It Take To Get My Package?

For the delivery of your purchases, our online shop works with recognized courier companies. Deliveries within Greece are made by the ACS courier and the estimated time is 3-5 business days and may vary when shipping to an island or if the carrier has designated the area as “remote”. Shipments in Cyprus are estimated to be delivered within 8-10 business days. Mailbox deliveries cannot be made. When your order is shipped, you will receive a delivery confirmation email and a link to track the status of your order on the courier partner site.

PAYMENT

What Payment Methods Are Accepted?

For the convenience of those who wish to purchase from our online store, freep.gr has the following payment methods:

+ Payment by bank deposit:
Please find below the two bank accounts of the company where you can deposit your order amount.

ALPHA BANK: IBAN: GR8401403300330002002033467 SWIFT/ BIC: CRBAGRAAPIRAEUS BANK: IBAN: GR0501712610006261148469571 SWIFT/ BIC: PIRBGRAA
Beneficiary: Freep / Fotini Kokkali
The amount deposited in the above accounts of this e-shop should correspond to the exact price of the order. Any bank transaction costs should be covered by the client. Please state clearly the name and number of your order to avoid any delays. Once the payment is confirmed, we will process your order (the whole process can take two (2) business days). After depositing, please send a confirmation email with the relevant information to info@freep.gr within three (3) business days of ordering. If payment is not completed within this period, the order will be cancelled.+ Credit, debit and prepaid card payment Freep.gr accepts all Visa, Mastercard, Maestro, Electron, American Express and Diners credit, debit and prepaid cards. All card transactions are handled through Alpha e-Commerce in accordance with best international payment practices, and the most up-to-date international security services. Card information (card number, CVV2 / CVC2, expiration date) is transmitted / transmitted over the Internet in encrypted format (SSL 128-bit encryption) and is not accessible from our online store.+PayPal Payment Our online store freep.gr accepts PayPal payments+Payment by Cash on Delivery (within Greece only)You pay the price for your order to the courier service employee when you receive the products. In this case, you will be charged 2 euros (including 24% VAT).

Is Buying On-Line Safe?

Yes! All card payments are processed through Alpha Bank's "Alpha e-Commerce" online payment platform and uses TLS 1.1 encryption with 128-bit Secure Sockets Layer (SSL). Encryption is a way of encoding information until it reaches its designated recipient, who can decode it using the appropriate key.

ORDERS & RETURNS

How do I place an Order?

After selecting and viewing the products you are interested in, add them to your cart. For a quick preview of your cart or to complete the order, select the cart icon (top right of the screen next to the main horizontal menu). In the vertical basket preview column that unfolds on the right side of the screen, you can switch to full basket view via the "view basket" button or proceed with the order completion process via the "checkout" button. You can remove any of the products by simply tapping on "REMOVE" or sliding the quantities with the corresponding arrows.

How Can I Cancel Or Change My Order?

In the event that you wish to cancel your order, you must notify us within one (1) hour of completing it, and we will notify you by e-mail or telephone as to when your card or account will be refunded choosing one of the above payment methods.

Do I need an account to place an order?

No. On the order completion page, you can complete your order just as a visitor.

How Do I Track My Order?

When your order is shipped, you will receive a delivery confirmation email and a link to track the status of your order on the courier partner site.

How Can I Return a Product?

You have the right to return the products you purchased, without having to tell us why you want the products returned within fourteen (14) days of receiving the products. Refunds are only accepted if the products you wish to return are in excellent condition, in original packaging, with all necessary markings intact with a retail receipt or invoice.Freep.gr reserves the right to refuse unauthorised and / or non-refundable returns in accordance with the stated return conditions. In case of unauthorised or unacceptable returns, the products will be returned to the shipping address of the original order.+ Return Management In the event that you are not satisfied with your purchase, the products can be returned within fourteen (14) days as evidenced by the delivery documents and you can choose between item change (based on availability) or refund. In the rare case you find that the product you received is not the one you ordered, is defective or otherwise does not meet the specifications stated in its description on the site, contact us immediately via e-mail at info@freep.gr, describing the product and its defects in detail, and we will guide you through the further steps you will need to take to return it. First, make sure that the return request does not exceed five (5) business days from the date of delivery, as evidenced by the delivery documents, and that all products must be in the original condition for them to be returned. Further, you will need to deliver the product to the courier company that we will ship to your home, along with the receipt you received at the time of its original delivery. After careful consideration of the returned product, we will notify you by e-mail within a reasonable time if you are entitled to a refund or a replacement, which will be done as soon as possible and within thirty (30) calendar days of receipt of the returned products by us. • In the case of defective products for which no replacement is available or if you no longer wish for a replacement, the amount paid will be refunded in full, including shipping costs for returning the product. • In case of an error on the seller’s part, we will fully refund the money corresponding to the order value and shipping costs. In the event that there is no error on our part, only the amount corresponding to the value of the products is refunded and shipping costs are solely borne by you.Refunds are made promptly (1-3 business days). Refunds are only made on the original credit card, PayPal account or bank account used to pay for the order. In the event that the purchase is made by the cash transfer method, the refund will be deposited to a bank account after consultation with the customer.
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